BEYOND EXCELLENCE
KEY TAKEAWAYS
- COMMITTING TO PERSONAL & PROFESSIONAL EXCELLENCE
- CRITICIZING THE RIGHT WAY TO BUILD PEOPLE UP
- TAKING FULL RESPONSIBILITY FOR YOUR MISTAKES
- STAYING FOCUSED ON CURRENT, NOT PAST PERFORMANCE
- HOW TO AVOID DOING THE THINGS TURKEYS DO
- AND MUCH MORE…
ABOUT THE SEMINAR
The fast-paced team building and leadership training program is filled with advice on how to become an extraordinary person in business, and in life. Using real world examples, dozens of interesting slides, and powerful true stories, Robert Stevenson delivers a high-energy leadership training program that can help anyone to achieve higher levels of excellence. He covers a broad spectrum of ideas, including team building, leadership training, management training, team skills, accountability, dealing with stress, handling change, how to criticize, the power of laughter, how to exceed expectations, balance, and much more. Whether you are just starting out in business, or a seasoned professional, this leadership training video seminar will remind you of all the things you need to do when you are committed to soaring above and beyond excellence.
Robert is a man who knows how to deal with the risks, competition, and the ever-changing technology in the business arena. In short, he understands what it takes to be successful. He brings over 25 years of extensive corporate and entrepreneurial experience to his programs.
This is a man who has been there. He has owned several companies, sold internationally in over 20 countries, established and maintained hundreds of accounts worldwide, along with managing a worldwide sales force. Your people will be hearing from a man who has been there and made it happen, not just studied it; a man who has held positions from Salesman to Chief Executive Officer.
“I guess you can say I am forever the salesman. When you start your own companies from scratch, when it’s your money on the line, you discover quickly what drives everything else… ‘SALES.’ If you don’t have sales, nothing else matters.
When I address an audience I never lose sight of that fact. The moment a customer comes in contact with any aspect of a company, the moment that contact occurs, some form of selling is taking place. Every department of a company is responsible to sell. Customer service, accounting, shipping, marketing … everything serves to aid in the current sale in hopes of obtaining a repeat sale.
I was a businessman long before I ever considered becoming a speaker. Your people will see that in my programs. They start to appreciate that I am not just saying the words, but more importantly, I have lived these experiences. Lived them, survived them and am now sharing them.”
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So how do you get rid of the wrong people? You surround with a culture they can’t exist in. Your people start saying, “Are you going to do it that way? Why don’t you just get on out of here.” That’s the way the game is going to be played if you want to win. That’s my concern folks, the right people on the bus─what kind of right people? Unwavering resolve; settling for nothing less than number one; when times are big, things, are wrong, and results are poor who do we blame? The mirror. My statement to you is when you’ve got the good employees, when they make a mistake─educate, fix, and go. Get them better because that’s what we’re looking for and the same is true for you. Disciplined people, thought, and action is what you’re looking for if you’re going to make it in the business world. If you’re going to make it in any world folks, you’ve got to be disciplined.
Welcome to Wow. Now that’s what we’re talking about. In business, I teach my clients to exceed customer expectations. To be successful in your career─exceed expectations. Let me give you an example. A small little billion-dollar company. A small little billion-dollar company and I sit there and I read a book about them. I wanted to do a little search on the company. We’re getting ready to go to war for them. I find a book and it’s called The Customer Service Edge. It was written year ago and in the book they talk about this billion dollar company. The talk about a secretary. Laurinda Evans-Tucker. This company manufactures adhesives. She gets a phone call. She the secretary folks. She gets a phone call and the patient’s jumping up and down like a shortstop. “We’re out of glue. We’re out of glue. We’ve got to get this adhesive. If I don’t get this adhesive, my plant is going to go down. I’ve got 300 people that are going to be out of work. I’ve got to have this glue.” She says, “Sir, calm down. Do we sell you the glue?” “No.” “Why are you calling us?” “Because the people that sell it to me can’t get it to me and you’re number one in the industry so I figured I’d give you a try.” She says, “Well hang on. Before we go any further, what kind of glue?” She types it in and she looks it up. She says, “We’ve got it.” He says, “All right.” She said, “I’m going to put you on hold.” He says, “Don’t you put me on hold.” She says, “What?” He says, “I want to hear you doing something.” She says, “Okay, I’ll pick up another phone.” She calls the Vice President of Sales and he’s gone. She calls the Senior Vice President of Marketing and she’s gone. Folks, she the secretary─take a memo. Laurinda Evans says, “Nope, don’t worry about it.” So she calls the plant. She calls