RELATIONSHIP STRATEGIES
KEY TAKEAWAYS
- HOW TO CREATE RAPPORT FASTER THAN EVER BEFORE
- MAXIMIZING YOUR OWN STRENGTHS AND WEAKNESSES
- THE ART OF PICKING UP ON VERBAL, VOCAL, & VISUAL SIGNALS
- HOW TO READ BEHAVIORAL STYLES QUICKLY & ACCURATELY
- TREATING OTHERS THE WAY THEY WANT TO BE TREATED
ABOUT THE SEMINAR
Understanding behavioral styles is critical for anyone in business today. Contrary to the popular Golden Rule, people do not necessarily want to be treated the way you want to be treated. Everybody has a preferred way they like to be treated, and understanding behavioral styles will help you connect with others in a way that is natural and comfortable to them.
Get ready for an entertaining and insightful seminar delivered by award-winning business trainer and bestselling author, Dr. Tony Alessandra. In this powerful session, you’ll learn useful techniques for understanding behavioral styles and dealing more effectively with anybody and everybody you meet. You’ll discover the best ways of building rapport, how to break the ice with strangers, how to quickly and accurately size people up, how to adapt your style to make the other person feel more comfortable, and a whole lot more. Once you understand and master these powerful people skills, you’ll be better equipped to build and maintain stronger relationships than ever before — personally and professionally.
Dr. Tony Alessandra is internationally known for his behavioral styles training. He is a widely published author, with fourteen books translated into seventeen foreign languages. He earned his MBA from the University of Connecticut – and his PhD in marketing from Georgia State University. As a speaker, Dr. Tony Alessandra has presented his behavioral styles training to literally hundreds of companies in diverse industries and always receives rave reviews. Recognized by Meetings & Conventions Magazine as “one of America’s most electrifying speakers”, he has been inducted into the Speakers Hall of Fame, and continues to share his powerful insights around the world.
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Welcome Tony. Thank you. How many of you, in your dealings with other people, have ever had a personality conflict? Anybody? And I guess the rest of you don’t deal with people. Come on, we’ve all had the misfortune, whether we want to admit it or not. We’ve all had the misfortune of not being able to connect with another person; not able to create that all important meeting of the minds. Now I contend that you can create a lot more rapport with people and a lot less tension with them based on how well you practice the Golden Rule. Practice it appropriately/more rapport, inappropriately/more tension and maybe even conflict. So before I go any further, let’s make sure that we’re all listening from the same perspective. What is the Golden Rule? Anybody? Audience: “Do unto others as you have them do unto you.” Okay. Somebody back there is a manager, right. Who said, “The person who has the gold, makes the rules.” All right, that’s typically the managerial Golden Rule. Me, I grew up born and raised in Manhattan in New York City, and growing up, of course, we had our version of the Golden Rule, which is “Do unto others before they do unto you,” right. Then as a teenager, I moved to the Jersey Shore and they had their variation of the Golden Rule, which was, “Do unto others and split.” But the real Golden Rule – some of the people mentioned that the real Golden Rule is “Do unto others as you would have them do unto you.” Is that accurate; treat people the way you want and need to be treated, all right. Now I have to tell you that I believe in that rule 100% and when it comes to values, ethics, honesty, and consideration; there is no better rule. But when it comes to one-to-one communication whether it’s with your family, whether it’s socially, whether it’s in business, whether it’s in sales, in management, coaching people; when it comes to one-to-one communication, the Golden Rule can, and often does, backfire. It sounds a little sacrilegious doesn’t it? The second decision is the person coming across more direct or indirect. Now directness is a measure of pace. Indirect people slower pace/direct people faster pace. Now when I say slower and faster, I’m talking about the way they walk, the way they talk, the way they make decisions, the way they do things, in general. Indirect people tend to be slower, direct people tend to be faster. Indirect people tend to be more patient, direct people impatient. Indirect people tend to be better listeners, direct people more talkers. When it comes to risk, decisions, change, indirect people approach all three: Risks, decisions, and change more slowly, cautiously, and methodically because their inner driving need is not to be wrong. So they check, they double check, they think about it, they sleep on it, they do their homework, their research, their due diligence because they