SHATTERING EXPECTATIONS
KEY TAKEAWAYS
- RECOGNIZE AND BREAK “GORILLA THINKING”
- LEARN TO SEE INVISIBLE OPPORTUNITIES WHEN OTHERS SEE LIMITATIONS
- UNDERSTAND THE DIFFERENCE BETWEEN SERVICE AND EXPERIENCE
- FIND OUT HOW TO MOVE BEYOND EFFICIENT TO INNOVATIVE
- GAIN INSIGHT INTO CUSTOMERS’ UNMET NEEDS AND WANTS
ABOUT THE SEMINAR
Most companies are built for efficiency, but it’s the creative, innovative businesses that stand out and make customers for life. In this engaging program, Tobe will teach you how to see past your limitations and grasp new opportunities that will move your business forward. He sheds light on the importance of every customer touchpoint and shows how small things can make a big impact. Get ready to learn how you can go beyond customer satisfaction and create an unforgettable experience that will keep your customers coming back for more.
Jeff is one of the most dynamic speakers in the world, as attested to by clients including PNC Bank, Microsoft, RE/MAX International, Erickson Living, The Dubai Water Authority and Pepsi Cola International.
Jeff is the author of the wildly popular book, Coloring Outside the Lines and co-author of ANTICIPATE: Knowing What Customers Need Before They Do! His new on-line Associate of Customer Experience (ACX) certification course is taking the CX world by storm.
Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries.
Whether you’re an accountant, an HR professional, a retailer, or a doctor, you share one marketing imperative: If you truly want to focus on your customer, you must see your business as your customer sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change.
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