STRATEGIES FOR DELIVERING “WOW”
KEY TAKEAWAYS
- CREATE MEMORABLE MOMENTS THAT “WOW!” CUSTOMERS
- BUILD LOYALTY AND EMOTIONAL CONNECTION TO YOUR BRAND
- LOWER CUSTOMERS ANXIETY AND INCREASE TRUST
- SOLVE PROBLEMS WITH POSITIVE LANGUAGE AND ATTITUDE
- DEVELOP 7 POLICIES FOR CREATING THE “WOW!” BRAND
- AND MUCH MORE…
ABOUT THE SEMINAR
Giving customers good service is one thing, but delivering “wow!” is something totally different. In this fast-paced, entertaining, and engaging program, master speaker Chip Madera shows you exactly how to create experiences that get your customers and prospects saying, “wow!” He’ll prove to you that “wow” is a brand you need to embrace if you’re going to create long-term loyalty and endless referrals. Being the best in your industry is no longer enough. You’re now competing with all other business out there who are delivering “wow” level service. Awesome service is the new norm. Discover what you can do to be the company that others are striving to be like. It’s time to get more of your customers saying, “wow!”
An expert professional speaker and leadership authority, Chip Madera, MS, CSP, “The Leadership Lion ™,” challenges leaders to venture beyond their wildest expectations by opening minds, stirring hearts and inspiring action! He works with organizations and associations all over the world who want to maximize their motivation and performance potential. He speaks over 100 times each year in Canada, Australia, Europe and throughout the US. Some of his clients include: The Mayo Clinic, Verizon, Disney, AT&T, GE Capital and Gatorade…just to name a few.
After building a Corporate University and spending years working with employees and executives assessing their development needs, Chip knows the leadership strategies that result in building high performance, creating engagement and maximized retention and employee motivation. He has the knowhow to help you build a successful organization, a stronger home and a successful life.
He discovered his ultimate purpose after being diagnosed with cancer in 1995. His purpose in life is to encourage and inspire others to seek, discover and explore their ultimate potential. Chip truly possesses an enthusiasm that will inspire your audience to take action! He graduated from college in 1984 with a degree in Psychology and later attained his Masters of Science degree in Human Resources and Organizational Development from Barry University in 1999.
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