About the Seminar
Customer retention is critical for most businesses. Experts have proven that it costs a whole lot more to attract a new customer than it does to keep an existing one. Yet many companies do not have a specific customer retention plan in place. In this exciting and idea loaded sales training video, you'll discover powerful customer retention strategies for immediately boosting sales. Highly acclaimed speaker Michael Wickett delivers practical and unique ideas for connecting with customers at a deeper level through questions, listening, and communication excellence. He shares clever tactics for boosting customer loyalty, plus he shows you how to get more referrals than ever before. He'll also show you a method and order in which to ask questions that will have a direct relation on how much the customer likes you. Finally, Michael Wickett shares creative and impactful ideas for winning your customers' trust and keeping it for life! You will thoroughly enjoy and benefit from this outstanding sales training video for increasing customer retention.
About the Trainer - Michael Wickett
More than a dozen years of research and experience have enabled Mike Wickett to bring his state-of-the-art approach to building better client relationships to companies all across America. With a wide range of powerful yet easy-to-use techniques, he knows exactly what it takes to increase sales and profitability, enhance productivity and move organizations far ahead of the competition.
Michael Wickett has been a professional speaker, trainer and success coach for more than 25 years. He conducts programs regularly on leadership, selling skills, customer service and peak performance. His impressive list of corporate clients include State Farm, 3M, Century 21, Nestlé, and IBM.
His core business is creating professional sales cultures through customized sales training, and coaching. In addition, he has recorded 24 audio learning programs that have assisted many salespeople to break industry records.
Michael Wickett has hosted a documentary for Public Television entitled “Michigan and the American Dream”. In addition, he developed and teaches a six-session program on Success and Life Skills for recovering alcoholics at the Salvation Army. Michael is also an active board member of two children's charities.