- IMPROVE YOUR ABILITY TO COMMUNICATE WITH CLARITY
- ELIMINATE PHONE TAG AND OTHER COSTLY TIME WASTERS
- KEEP YOUR CONVERSATIONS POSITIVE ON & OFF THE PHONE
- CREATE HIGH CUSTOMER LOYALTY THROUGH ENHANCED SERVICE
- TELEPHONE SALES SKILLS FOR MAXIMIZING VOICE MAIL USE
- AND MUCH MORE…
ABOUT THE SEMINAR
Telephone sales skills are critical to anyone in telemarketing, inside sales, outside sales, collections, and even customer service. And when it comes to telephone sales skills, George Walther wrote the book on the subject (Phone Power, Putnam Books). Get ready for a content-loaded training video that will give you specific telephone sales skills for immediately improving your results. You’ll learn ideas on how to communicate with clarity, connect with hard-to-reach people, eliminate phone tag, create higher customer loyalty, use voice mail more effectively, and more. You’ll learn and quickly benefit from these proven, practical ideas for taking your telephone sales skills to the next level.
George Walther is an acknowledged expert at boosting your communication effectiveness. People who manage, sell, collect past-due accounts, negotiate, serve customers, and seek to project a more positive image, regard his PHONE POWER book, seminars, and audio/video tapes as classic guides. His second book, POWER TALKING , shows people in every walk of life how to be more positive and persuasive, in every conversation. UPSIDE-DOWN MARKETING , his newest book and speaking topic, focuses on maximizing profit leverage opportunities.
George is one of fewer than 100 professional speakers to hold the National Speakers Association’s highest award for platform excellence, the “CPAE,” as well as the highest professional speaking designation, the “CSP.” He earned an MBA in Marketing from UCLA, and a Bachelor’s degree in Speech. His work is published around the world by Putnam, McGraw-Hill, Simon & Schuster, Nightingale-Conant, and Berkley Books, with many foreign language editions.
His impressive list of clients includes Microsoft, GTE, Ford, Johnson & Johnson, FTD, American Express, Hewlett-Packard, GE, American Airlines, AT&T, Dunhill, Roman Meal, US WEST, Snelling & Snelling, ASAE, National Apartment Association, International Customer Service Association, International Telephone Credit Union Association, and many other associations and corporations, including frequent international assignments.
Nobody likes to play phone tag. It’s a huge time waste. So I want to suggest that we put an end to phone tag. Here’s how you can do it. First thing simplest thing, don’t let the game get started. As soon as the person you are calling is intercepted by a secretary who says may I take a message? She is not in right now. If you say, yes, here’s my message, the game has begun. You don’t want to leave a message. Ask a now question. Is there a cell phone where I can reach her now? Is she at another extension where I can talk with her now? Is there somebody else in that department I may talk with now? Ask a question that has the word now in it because you mean business. It’s not just saving your time; you also want to save their time too. The reason for making the call in the first place after all is to exchange information. They don’t like phone tag anymore than you do. Ask a now question. And if you must leave a message, set a presumptive appointment. Don’t say please have her call me back because she is not going to. Don’t say I will try again later. Try again later, hold it. Remember we talked about the three elements. It’s what you do, it’s what you think and it’s what you say. As soon as you say, I’ll try again later, haven’t you noticed that when people say what they will try to do, you know don’t rely on them. Don’t you be the one who says I’ll try again later. Say what you will do. Say I’ll call again at 2:30 this afternoon, does that look good on her calendar? Would you prefer that I call you later or would first thing tomorrow morning be better? Set a presumptive appointment and it is actually better that instead of leaving a message, it is better to use voice mail. Remember you’ve got three sales to make: product or service, your company and yourself. I am not going to entrust the secretary to accurately write down the message and convey your level of enthusiasm. I want you to do that. So ask for voice mail.