Put Your Problems on the Bottom Shelf. Your Customers Don’t Care.
How Your Customers are Like Your Kids
Scott Deming, an internationally recognized expert in customer service and brand building, makes a brilliant connection between kids and customers in today’s free clip.
In both cases, it’s about empathy – putting yourself in their shoes, seeing each interaction from their perspective. Watch this free clip, and reflect on how you and your employees interact with customers. Scott calls this the secret to “emotional branding.”
(Clip Length – 3:24 • Full Video: 93 minutes)